FAQ's
- IMPORTANT NOTE REGARDING CANADA POST STRIKE -
Firstly, we recognize that this is the busiest time of year and your patience and understanding is incredibly appreciated!
We are currently not using Canada Post services so Canada domestic packages should not be affected. We are also currently packing and shipping out almost every day, but please note that even alternate carriers may still experience some delays due to holiday volumes. We are watching this situation closely to ensure packages are still delivered as smoothly as possible. Your patience and understanding is greatly appreciated :)
How does the free shipping work?
Canada and US free shipping on orders $99+
All other destinations free shipping on orders $149+
Other shipping options calculated during checkout
Is there a bundle deal for multiple books?
It's not exactly called a bundle but we cover the cost of shipping for orders that hit a certain threshold. This way, any item can be bundled together and not just print books. See the free shipping details above for more info
Will there be any taxes or additional fees?
We cover the taxes and additional fees on our end so that you should not have to worry about it :)
Are the books and merch available to ship worldwide?
Currently, the books and merch can be shipped to Canada, U.S. (except for Marshall Islands), Germany, U.K., France, Italy, Spain, Poland, Netherlands, Belgium, Greece, Portugal, Sweden, Slovenia, Slovakia, Hungary, Austria, Switzerland, Chile, Denmark, Finland, Norway, Ireland, Croatia, Luxembourg, Malta, Iceland, Hong Kong, Singapore, Thailand, South Korea, Japan, Australia, and New Zealand.
IMPORTANT NOTE: We're currently unable to ship to overseas Ship Stations / Postal Stations
When will I receive my books or merch?
You will receive a tracking email once your order has been packaged and shipped. Wil really does autograph every single book that ships out by hand (it's a lot of books to sign every single week), so we do ask for your patience as wait times can be 2-5 days. We admire your patience with this and thank you so very much again :)
Canadian orders are 3-8 business days from ship out day. U.S. orders are 7-12 business days from ship out day (longer for AK and HI). Overseas orders are 14-28 business days from ship out day (overseas orders please monitor your tracking).
***Please note that shipment timeframes are estimates and may depend on any carrier delays
How are the cookbooks signed?
The cookbooks are signed "Best Wishes" and not to a specific person
Is the cookbook and merch sold in stores or on Amazon?
Both cookbooks print and digital ebooks and YMC merch are currently only available exclusively on yeungmancooking.com for direct order!
I live in Canada, is there a way to purchase in CAD?
We hear ya and we're working on this! Our orders are predominantly in the US so USD makes the most sense right now. However, we will pay the Canadian sales tax on our end so you will not see that addition during checkout!
Where are the books printed and bound?
The books are printed and bound by really friendly Canadians here in Ontario :)
Are there pictures in the book?
Yup! There is a picture for every single recipe!
Are the measurements in the cookbooks in metric or imperial?
Kind of both... some recipes are in tbsp and cups as being off a few grams will still be cool - relax and have fun with it! Some of the recipes that require more precision like making ramen noodles from scratch will have gram measurements.
I enrolled into the Masterclass, how do I sign back into Thinkific?
You can use the sign in link here
Returns or exchanges?
Rest assured that if there is a genuine issue with your order, we will look after you, investigate, and make it right. However, in order to ensure that every customer receives a completely brand new item(s) and not a prior return, all items are final sale at this time. Your understanding is very much appreciated :)